Making a Claim
Making a Claim on Your Travel Insurance
Travel Insurance policies are issued from multiple different insurers. So how you make a claim on your Travel Insurance will depend on who you’re insured with and what type of claim you need to make.
We aim to make the process of making a claim as easy as possible, by providing all the information you need below.
You will find claims numbers in your documents, which you can access via your online account and inside your policy wording. For your convenience we have also added the relevant numbers below.
Avion – policies starting AVNT
Policies purchased on/after 15/01/2025
| To make a claim | Claims Settlement Agencies Ltd (CSAL) | 01702 746549 |
| For urgent assistance during your trip | IM Global | +44 (0) 1444 465553 |
free2Travel – Policies starting AVF2T
| To make a claim: | Rightpath Claims | +44 (0) 20 8667 2461 |
| For urgent assistance during your trip: | IMG Assistance | +44 (0) 1444 465 553 |
Free Spirit Flex – Policies starting PJFS
Policies purchased on/after 04/04/2023
| To make a claim | Roger Rich & Company | 0343 2270842 |
| For urgent assistance during your trip | Healix Medical Assistance Services | +44 (0) 208 6084216 |
Unity Travel (AIG) – Policies starting UNAJI
| To make a claim: | AIG Travel | 01273 740925 |
| For urgent assistance during your trip: | AIG Travel | +44 (0) 1273 740927 |
Infinity Travel Insurance – Policies starting INFOB
Policies purchased on/after 28/03/2024 (starting INFOB)
| To make a claim | Roger Rich & Company | 01608 641351 |
| For urgent assistance during your trip | Healix International | +44 (0) 208 608 4163 |
Fit 4 Travel – Policies starting WHFIT
| To make a claim | White Horse | 01733 224823 |
| For urgent assistance during your trip | CEGA | +44 (0) 7332 24357 |
Quick Links
Travel Insurance Providers
We work with leading travel insurance providers to help you find the cover you need. Choose from 3 levels of cover and end supplier failure cover is included on all policies.
