Making a Claim on your Travel Insurance Policy
In the unfortunate event of ill health whilst abroad, you should first check that your policy covers the circumstances. A member of our claims team at Europ Assistance will ask you for a contact number, whether that be a telephone or fax number. It is important that you have your policy number with you and can give us as much detail as possible. You must contact our Medical Emergency team at Europ Assistance on 0844 338 6300 (+44 (0) 1444 442003), this is manned 24 hours a day 365 days a year. (This number is for emergency's only)
To comply with the terms and conditions of the insurance you MUST contact us as soon as possible. You must obtain our prior authorisation before incurring any expenses over £500. In case of Emergency, if you are physically prevented from contacting us immediately, you or someone designated by you must contact us within 48 hours.
The following number is available for deaf, hard of hearing and speech impaired customers who have access to a text telephone (+44 (0): 1444 450 389).
Making a Claim
First, check your Certificate and the appropriate Section of Your policy to make sure that what you are claiming for is covered.
Claims forms can be obtained from www.eaclaims.co.uk Alternatively telephone Our Claims Helpline on 0844 338 6303 to obtain a claim form, giving your name and Certificate number, and brief details of Your claim.
 All claims must be notified within 28 days of your return on a policy claim form, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that we require. Please remember that it is always advisable to retain copies of all documents when submitting your claim form. We recommend you use Special Delivery Post.
In order to handle claims quickly, we may use appointed claims handling agents.
When claims settlements are made by the BACS (Bank Automatic Clearing System) or other electronic banking system method, you will be responsible for supplying us with the correct bank account details and your full authority for us to remit monies directly to that account. Provided that payment is remitted to the bank account designated by you, Europ Assistance shall have no further liability or responsibility in respect of such payment, and it shall be your sole responsibility to make collection of any misdirected payment in the event of incorrect details having been provided to us.
Important notice
Under the new European Union (EU) travel regulations, You are entitled to claim compensation from Your Carrier if any of the following happen:
- Denied boarding and cancelled flights
If You check in on time but You are denied boarding because there are not enough seats available or if Your flight is cancelled, the Carrier must offer You financial compensation.
- Long delays
If Your flight is delayed for more than five hours, the airline must offer to refund Your ticket.
 Luggage
If Your checked-in luggage is damaged or lost by an EU airline, You must claim compensation from the Carrier within seven days. If Your checked-in luggage is delayed, You must claim compensation from the Carrier within 21 days of its return.
You can download full details from http://europa.eu.int/.
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